Komplio
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Terms of Service

Last updated: February 11, 2026

1. Acceptance of Terms

By accessing or using the Komplio platform ("Service"), operated by Komplio ("Company", "we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Komplio is a cloud-based software-as-a-service (SaaS) platform for washroom and hygiene management. The Service includes digital cleaning logs, scheduling, QR-code-based feedback collection, analytics, team management, and related features accessed through web browsers and mobile devices.

3. Account Registration

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account.

4. Subscription and Payment

The Service is offered on a subscription basis. By selecting a plan, you agree to pay the applicable fees. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

We reserve the right to change pricing with 30 days' prior notice. Price changes take effect at the start of the next billing period after notice is given. All fees are non-refundable except as expressly stated herein or required by applicable law.

5. Free Trial

We may offer a free trial period. At the end of the trial, your account will be converted to a paid subscription unless you cancel before the trial expires. We reserve the right to modify or discontinue trial offers at any time.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
  • Upload or transmit malicious code, viruses, or any harmful content
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service to store or process sensitive personal data beyond what is necessary for washroom management operations
  • Resell, sublicense, or redistribute the Service without written consent
  • Interfere with or disrupt the integrity or performance of the Service

7. Your Data

You retain ownership of all data you submit to the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive license to host, store, process, and display Your Data solely for the purpose of providing and improving the Service.

You are responsible for the accuracy, quality, and legality of Your Data and for ensuring you have the right to submit it. We do not claim ownership of Your Data and will not sell it to third parties.

You are responsible for exporting Your Data before account deletion. Upon deletion, Your Data is removed from our active systems and may not be recoverable.

8. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by the Company and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or brand features without prior written consent.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We are not liable for any downtime or data loss resulting from such interruptions.

The offline functionality provided through our progressive web application is offered on a best-effort basis. Data queued offline may be lost if the device is cleared or the application is uninstalled before synchronization occurs.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The Service is a management tool and does not replace professional hygiene auditing, regulatory compliance assessments, or health and safety inspections. You are solely responsible for ensuring your facilities meet all applicable health, safety, and regulatory requirements. We make no guarantees regarding regulatory compliance outcomes.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your specific requirements, that results obtained from use of the Service will be accurate or reliable, or that defects will be corrected.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) Your Data.

13. Termination

Either party may terminate these Terms at any time. You may cancel your subscription through your account settings. We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, or if we determine that your use poses a risk to the Service or other users.

Upon termination, your right to use the Service ceases immediately. Sections regarding liability, indemnification, intellectual property, and dispute resolution survive termination.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction in the Company's principal place of business.

16. General Provisions

These Terms constitute the entire agreement between you and the Company regarding the Service. If any provision is found to be unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision. You may not assign or transfer these Terms without our prior written consent.

17. Contact

If you have questions about these Terms, please contact us at support@komplio.com.